At Skinwears, we aim to provide products that meet your expectations. If something isn’t right, we’re here to assist you.1. Return & Exchange EligibilityYou may request an exchange within 7 days of receiving your order if the item is unused and unworn, the original packaging and tags are intact, and proof of purchase is available.2. Hygiene PolicyFor hygiene reasons, certain items (like panties) are not eligible for return or exchange. Exceptions apply only for defective or incorrect items.3. RefundsRefunds are issued only in approved cases. Approved refunds are processed within 5-7 working days via bank transfer or store credit.4. ExchangesExchanges depend on product availability. If the requested item is unavailable, you may choose another item or receive store credit.5. Shipping ChargesDelivery charges are non-refundable. Return shipping is the customer’s responsibility, unless the mistake was ours – in that case, we cover it.6. Damaged or Wrong ItemsIf you receive a damaged or wrong item, contact us within 48 hours with clear photos. We will resolve the issue at no extra cost to you.7. How to Request a Return or ExchangeEmail us at support@skinwears.com or message us on WhatsApp at +92 315 0117483. Please include your order number and product details.8. Our CommitmentWe are committed to smooth, reliable shopping – comfort and confidence with every order.